This policy explains the exchange, return, and refund process for purchases completed through the GAMINIO online store, while preserving mandatory rights under the applicable laws and regulations of the Kingdom of Saudi Arabia.

It applies to purchases through the GAMINIO website by individual consumers, companies, institutions, and other business entities. Mandatory consumer rights apply where legally applicable.

1. Seven-day return right

Where permitted under Saudi e-commerce law, a consumer may request cancellation and return of a product within 7 days of receiving it, provided the product has not been used or benefited from, subject to statutory exceptions and the nature of the product.

This policy does not reduce any mandatory consumer right.

2. Conditions for a return or exchange

Unless the product is defective or does not match the order, the product must be returned in the same original condition in which it was received, including the original packaging and box, accessories, manuals, gifts, parts, documents, seals, and labels where applicable, and must not have been used beyond ordinary inspection.

Serial numbers, labels, and identifying marks must remain intact, and the customer must provide the order number or other proof of purchase from GAMINIO.

3. Incorrect, damaged or defective products

If the customer receives a different product, a missing item, a product damaged before receipt, or a product with a defect covered by applicable rights, the customer should contact GAMINIO as soon as possible. GAMINIO may request clear photos or video of the product, outer package, packaging, and serial number where reasonably necessary to verify the case.

After verification, the case will be handled according to its nature and applicable legal rights and may involve replacement, repair, refund, or another appropriate remedy.

4. Opened products

Opening the packaging does not automatically remove statutory rights relating to defects or non-conformity. Returns for change of mind are subject to the product condition, nature, level of use, and applicable statutory exceptions.

5. Digital products and activation keys

Digital products include game and software keys, subscriptions, digital codes, licenses, and other electronically delivered products.

Before purchase, customers must confirm the platform, region, account type, device, edition, and compatibility requirements.

After a digital key or code has been revealed, sent to the customer, activated, used, or otherwise made available for use, it may not be eligible for return or exchange because of its nature, unless the code is proven invalid due to an error by GAMINIO or another legally protected right applies.

6. Pre-orders

Products marked as pre-orders are subject to the expected availability date shown to the customer. The date may change because of suppliers, manufacturers, shipping, or circumstances outside the store's control.

If the delay gives rise to a legal cancellation right or cancellation is agreed with the customer, the applicable amount will be refunded through the available refund method.

7. Delivery delays

If delivery or fulfilment is delayed beyond the period that gives the customer a legal cancellation right, including where a delay exceeds 15 days from the contract date or agreed date where legally applicable, the consumer may exercise the applicable statutory rights unless the delay results from force majeure or another lawful exception.

8. Change of mind or unsuitable selection

Where a request is based on change of mind or selection of an unsuitable size, color, edition, platform, region, or specification, the request will be assessed based on product condition, nature, timing, and applicable legal exceptions.

The customer is responsible for reviewing specifications and compatibility before purchase. This does not affect rights relating to defective or non-conforming products.

9. Customized or special-nature products

Products manufactured or prepared to a customer's specific request, or products that by their nature cannot reasonably be returned after use, may be subject to statutory exceptions where legally permitted. Any material special condition should be disclosed before purchase.

10. Promotions, discounts and gifts

Products purchased during promotions may be returned in accordance with this policy and applicable law. Refunds are calculated based on the amount actually paid.

If an order included a gift or free item linked to the returned product, GAMINIO may require the gift to be returned where appropriate to the promotion.

11. Shipping and return costs

If a return results from a GAMINIO error, a defective or non-conforming product, or another case in which the store is legally responsible for costs, GAMINIO will bear the return shipping costs in accordance with the case and applicable legal rights.

For change-of-mind returns, the customer may be responsible for return shipping where legally permitted, and the applicable cost will be explained before the return is processed.

12. Inspection of returned products

After receiving a returned product, GAMINIO or the relevant party may inspect the item, packaging, serial number, accessories, and general condition and compare the returned contents with the order information and return reason before approving the final resolution.

Inspection is not used to remove a statutory right; it is used to establish the product's actual condition and the correct resolution path.

13. Refunds

After the returned product is received, inspected, and the refund request is approved, the applicable amount will be returned to the original payment method where possible or through another approved method agreed when necessary. Where no physical product needs to be returned, the refund process begins after the request is approved.

The time taken for funds to appear after the refund is processed may vary by bank, card issuer, or payment provider and may be outside GAMINIO's control.

14. Refund amount

The refund is based on the amount actually due for the product or cancelled part of the order after accounting transparently for discounts, promotions, and any amounts that may lawfully apply.

No amount will be deducted in a way that reduces a mandatory right provided by applicable law.

15. Exchanges

Where an exchange is approved, the replacement is subject to stock availability. If a replacement cannot be supplied, the customer will be offered appropriate options, which may include a refund of the applicable amount or another replacement selected with the customer's approval.

A product will not be replaced with a different or higher-priced product without the customer's approval and settlement of any price difference where applicable.

16. Warranty and repair

Some cases may be handled through warranty or repair rather than direct return, depending on the product, nature of the defect, warranty terms, and applicable statutory rights.

Mandatory rights relating to defective goods remain preserved and are not cancelled by manufacturer or supplier warranty terms.

17. How to submit a request

To request an exchange, return, or refund, contact Support@gaminio.com or use the Contact Us page.

Please provide the order number, customer name, contact details, reason for the request, description of the issue, and photos or video where reasonably required to verify the case. GAMINIO may request photos of the outer package, packaging, product, serial number, and relevant accessories where reasonably necessary for verification.

18. Company and institutional purchases

This policy applies to purchases made by companies and institutions through the website, subject to the nature of the transaction and any quotation, supply agreement, or special written terms formally approved by GAMINIO, as well as any legally applicable rights and obligations.

19. Preservation of statutory rights

If any part of this policy conflicts with a mandatory right under the laws and regulations of the Kingdom of Saudi Arabia, the mandatory right applies to the required extent. Nothing in this policy is intended to waive a right that cannot lawfully be waived.

20. Special approvals and exceptions

Any special approval, exception, or amendment to this policy is not official or binding on GAMINIO unless approved in writing by GAMINIO. If the approval or exception is made outside the website, it will only be considered official and binding if issued from the official email address Support@gaminio.com.

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