At GAMINIO, we respect your privacy and are committed to protecting and processing your personal data securely and transparently in accordance with the applicable laws and regulations of the Kingdom of Saudi Arabia, including the Personal Data Protection Law and its implementing regulations.

This Privacy Policy applies to your use of the GAMINIO website and online store services, including data collected when you create an account, place an order, contact us, or use the website.

1. Who we are

GAMINIO is a Saudi online store specializing in gaming consoles, video games, gaming and computer accessories, technology products, software keys and licenses, and related products.

2. Personal data we collect

We collect the personal data needed to provide our store services and fulfill customer orders. This may include your first and last name, phone number, email address, shipping and delivery address, city, region, district and postal code, order details, purchased products, order value, payment method and transaction status, account information, correspondence, inquiries and complaints, and information you provide for after-sales support, exchanges or returns.

We may also collect technical data related to your use of the website, such as IP address, device type, browser, operating system and usage logs, when needed to operate, secure and improve the website.

3. Why we collect this data

We use your data to process and prepare purchases, deliver products, communicate with you about your order, resolve issues related to payment, stock, address or delivery, manage your account, provide customer support, and process complaints, exchanges, returns and warranty requests where applicable.

Some data may also be processed to meet legal, accounting or tax obligations, prevent fraud and misuse, and improve the shopping experience and website performance.

Legal basis for processing: We process your data when necessary to fulfill your order or provide the requested service, comply with legal obligations, based on your consent where consent is required, or under another lawful basis permitted by applicable law.

4. Payment data

When you pay using an electronic payment method available on GAMINIO, payment data is processed through authorized payment service providers. GAMINIO does not directly store your full payment card number or CVV security code.

We may retain information needed to evidence the financial transaction, such as transaction reference, payment amount, transaction status and payment method, for order management, accounting and customer support.

5. Shipping and delivery data

To complete delivery, we may share the minimum necessary information with the shipping provider, such as the recipient's name, phone number, delivery address, city, region and order information needed for shipment.

6. Your GAMINIO account

If you create an account, we may keep information associated with it, such as your name, email address, phone number, shipping addresses and order history, to facilitate future purchases, display your order history and manage your account.

7. Communications and customer service

When you contact us, we may retain your contact details and the contents of your communication as needed to handle your inquiry or issue, including matters relating to orders, shipping, payment, products, exchanges, returns or warranties.

8. Technical and usage data

The website may automatically collect technical data such as IP address, device type, operating system, browser type, date and time of visit, pages visited and referral source. We use this data to improve performance and user experience, strengthen security and diagnose technical issues.

9. Cookies

GAMINIO may use cookies and similar technologies to operate essential features such as the shopping cart, login session, saved preferences and website performance analysis. You can control cookies through your browser settings, although disabling necessary cookies may affect parts of the store.

10. Sharing data with third parties

GAMINIO does not sell customers' personal data. We may share only the minimum necessary data with shipping and delivery companies, payment service providers, hosting and cloud service providers, systems used to manage the store and orders, accounting, invoicing and technical support providers, and government, judicial or regulatory authorities when disclosure is legally required.

11. Transfers outside Saudi Arabia

Some systems or technical services used to operate the store may rely on infrastructure located outside the Kingdom of Saudi Arabia. Where this results in a transfer of personal data outside the Kingdom, the transfer is handled in accordance with applicable legal requirements and safeguards.

12. Data security

We take appropriate technical and organizational measures to protect customer data against unauthorized access, use, modification or disclosure, loss, damage, hacking attempts and fraud, in a manner proportionate to the nature of the data and related risks.

13. Your personal data rights

Under applicable Saudi law, your rights may include knowing the purpose of collecting and processing your data, accessing your personal data, requesting correction or updates, requesting a copy where legally applicable, requesting destruction when the purpose has ended and there is no lawful reason to retain it, and withdrawing consent where processing relies on consent and the law permits withdrawal.

When you submit a request concerning your personal data rights, we aim to handle it within no more than 30 days in accordance with applicable legal requirements, with an extension where permitted by law.

14. Data required to complete an order

Some data is necessary to complete a purchase, such as the recipient's name, contact number and delivery address for orders that require shipping. If required data is not provided, we may be unable to complete the order or provide the requested service.

15. Service messages and notifications

We may send messages related to your order, such as order and payment confirmations, preparation, shipping and delivery updates, problem notifications, and responses to inquiries or complaints. These messages form part of providing the service. Marketing messages are subject to applicable consent and legal requirements.

16. Marketing

If you subscribe to marketing communications or agree to receive offers, we may use your contact information to send GAMINIO news, offers and new-product updates. You can unsubscribe using the options available in the message or on the website.

17. Exchanges, returns and warranty

When you submit an exchange, return or warranty request, we may need to process order, customer and product information, along with any images or documents you provide to support the issue. We use this data to review and handle the request.

18. Fraud prevention and store protection

We may use certain information to identify unusual or suspicious transactions and protect GAMINIO and its customers against fraud or misuse of the website, in accordance with applicable laws and policies.

19. Minors' data

The store is intended for persons who are legally able to make purchases. We do not intentionally seek to collect children's personal data in a manner that violates applicable law.

20. External links and services

The GAMINIO store may include links or integrations with third parties such as payment providers, shipping companies and social media platforms. Data you provide directly to those parties is subject to their own privacy policies.

21. Changes to this Privacy Policy

We may update this policy from time to time due to changes in GAMINIO services or technical, operational or legal requirements. The updated version will be published on this page together with an updated revision date.

22. Contact us

If you have a question or request concerning your personal data or this Privacy Policy, you can contact us at Support@gaminio.com or through our Contact Us page.

PRIVACY RIGHTS

Data and Privacy Requests

You can submit a request to access or correct your personal data, request its destruction where legally applicable, or withdraw consent where processing relies on consent.

Submit a Privacy Request