Welcome to GAMINIO. These Terms and Conditions govern use of the website, purchases, and services provided through the GAMINIO online store.

By using the website, creating an account, or completing a purchase, you acknowledge that you have read, understood, and agreed to these terms, while all mandatory consumer rights under the laws and regulations of the Kingdom of Saudi Arabia remain preserved.

1. Service provider information

2. Scope of these terms

These terms apply to all website visitors and customers and to purchases of physical and digital products, software keys and licenses, pre-orders, and any other services offered by GAMINIO through the store.

Certain products may be subject to additional terms shown on the product page before purchase, and those additional terms form part of the customer's agreement with GAMINIO.

3. Eligibility to use and purchase

The user must be legally capable of entering into the transactions and contracts required to complete a purchase.

The customer is responsible for the accuracy of information provided when creating an account or completing an order.

4. Customer account

GAMINIO may allow customers to create accounts to simplify purchases, track orders, and save contact and shipping details.

Customers must keep login details confidential and must not share passwords or verification codes with any other party.

GAMINIO may restrict or suspend an account where there is fraudulent use, unlawful activity, or clear misuse of store services, subject to the customer's statutory rights.

5. Business accounts

GAMINIO may provide special accounts or arrangements for companies and institutions.

The store may request business information, Commercial Registration, VAT number, authorized representative details, and other information needed to process the transaction or issue an invoice.

Certain business transactions may be subject to separate quotations, payment terms, or supply terms agreed independently.

6. Product information

We aim to display product names, images, specifications, prices, and other information as accurately as possible.

Colors shown on screen may differ slightly from the actual product because of differences in displays and lighting.

The key specifications and the selected version, region, capacity, color, or platform form part of the purchased product.

7. Product availability and stock

Displaying a product on the website does not necessarily guarantee continuous availability.

If a product becomes unavailable after an order is placed, GAMINIO will contact the customer with available options, which may include waiting, selecting an alternative with the customer's approval, or cancelling the product and refunding the amount due.

No product will be replaced with another product without the customer's approval.

8. Prices and taxes

Prices are shown in Saudi Riyals unless otherwise stated.

Taxes, fees, and other order-related charges are shown to the customer before purchase confirmation.

GAMINIO may change future product prices at any time. Price changes do not affect orders already accepted, except in cases of obvious error or where permitted by law.

9. Pricing or specification errors

If there is an obvious error in a product's price, description, specifications, or other information, GAMINIO may correct the error.

If the correction affects an existing order, the customer will be informed and may continue under the corrected information or cancel the affected part and receive the applicable refund.

10. Placing and accepting orders

Adding products to the shopping cart does not constitute a final reservation of stock.

After the customer completes an order, an electronic notification containing order details is provided.

Order fulfilment remains subject to payment verification, product availability, accuracy of information, and the absence of technical or legal restrictions preventing fulfilment.

11. Payment methods

The store accepts the payment methods shown during checkout.

Electronic payments are processed through the payment service providers available to the store.

GAMINIO does not directly store the full payment card number or CVV security code.

If payment fails or is declined by the payment provider, the order may not be accepted until payment is successfully completed.

12. Order verification

To protect customers and the store against fraud, we may verify certain orders before fulfilment.

This may include checking contact, payment, or order information without asking for passwords or secret access codes that the store does not need.

13. Pre-orders

Some products may be offered as pre-orders before they are available for immediate delivery.

This status is clearly shown on the product page where the product is classified as a pre-order.

Expected arrival dates for pre-orders may be estimates and may change because of the supplier, manufacturer, shipping, or circumstances outside the store's control.

If there is a material change to the expected date, the customer will be informed of the available options under applicable law and policy.

14. Digital products and software keys

Digital products include, for example, software or game activation keys, subscriptions, or digital codes.

Before purchase, the customer must confirm compatibility with the intended device, platform, geographic region, or account.

Once a key or digital code has been revealed, activated, or used, cancellation or return rights may be subject to applicable legal restrictions and exceptions and the nature of the product.

If a code provided by GAMINIO is proven invalid because of an error by GAMINIO, the case will be reviewed and an appropriate solution will be provided under applicable law and policy.

15. Shipping and delivery

Available shipping options and costs are shown before checkout where applicable.

The customer must ensure that the recipient name, phone number, and delivery address are correct.

Delivery times may vary by city, carrier, product type, and order period.

If delivery or fulfilment is delayed to a point that gives the consumer a cancellation right under applicable law, the customer retains that right unless the delay results from force majeure or another lawful exception.

16. Receiving the order

Upon receiving a shipment, customers are encouraged to inspect the package and products for visible damage or missing items.

If there is an issue, the customer should contact GAMINIO as soon as possible and provide any information or images required to verify the case.

17. Order cancellation

A customer may request cancellation before the order enters fulfilment or shipping where possible.

If the product has already been shipped, the request may instead be handled under the Exchange and Return Policy.

This section does not limit any mandatory cancellation right available to consumers under Saudi law.

18. Exchanges and returns

Exchanges and returns are governed by the GAMINIO Exchange and Return Policy and the applicable laws of the Kingdom of Saudi Arabia.

In general, consumers retain the statutory rights available to them to cancel a contract or return a product where the applicable conditions are met, subject to the cases and exceptions specified by law.

Store policy must not be interpreted in a way that reduces any mandatory consumer right established by law.

19. Warranty

Manufacturer, agent, or supplier warranties apply to products covered by those warranties under the applicable terms for each product.

Warranty information may be shown on the product page, invoice, or warranty document where available.

This does not affect statutory rights relating to defective products.

20. Promotions, discounts and coupons

GAMINIO may offer promotions, coupons, or discounts for limited periods.

These promotions may be subject to conditions such as validity periods, eligible products, minimum order values, or usage limits.

Promotions or coupons cannot be combined unless expressly allowed by the promotion.

If an order that used a discount is cancelled, any refund is calculated based on the amount actually paid.

21. Gifts and free items

If a promotion includes a gift or free product linked to the purchase of a particular product, the gift must be returned with the product where returning the original product requires it, and in the condition required by the return policy.

22. Unlawful or fraudulent use

The website must not be used for unlawful activities, attempted fraud, unauthorized payment information, attempts to hack or disrupt the website, or misuse of promotions, codes, or store systems.

GAMINIO may take the necessary steps to protect the store and customers and may refer cases to competent authorities where required.

23. Customer responsibilities

The customer is responsible for:

• Providing accurate and up-to-date information.
• Confirming the correct product and specifications before purchase.
• Reviewing the shipping address and contact number.
• Protecting account credentials.
• Not sharing digital codes or activation keys with untrusted parties.
• Reading the product description and conditions before completing the order.

24. Intellectual property

Website elements owned by GAMINIO, including branding, designs, text, original content, marks, and logos, are protected under applicable law.

They may not be copied or commercially used without authorization except where legally permitted.

Third-party trademarks, images, and materials remain the property of their respective owners.

25. Privacy and personal data

Personal data is processed in accordance with the Privacy Policy published on the GAMINIO store.

By using the website, the customer acknowledges the Privacy Policy concerning the collection, use, sharing, and protection of data and the rights related to it.

26. Third-party services and links

The store may rely on third parties to provide services such as payment, shipping, and hosting.

The website may also contain links to external websites or services.

The presence of a link does not mean that GAMINIO owns or operates that party, and services provided directly by third parties remain subject to their own terms and policies.

27. Limitation of liability

GAMINIO uses reasonable care to provide a secure, accurate, and stable store.

However, temporary technical failures or outages outside our control may occur.

Nothing in these terms is intended to exclude or restrict any liability or right that cannot lawfully be excluded or restricted under the laws of the Kingdom of Saudi Arabia.

28. Force majeure

No party is responsible for delay directly caused by events reasonably outside its control, such as natural disasters, widespread service failures, government decisions, or emergencies, to the extent permitted by law.

Reasonable efforts will be made to inform the customer if such circumstances affect fulfilment of the order.

29. Contact and complaints

Customers may contact the GAMINIO team regarding orders, products, or complaints through:

Email: Support@gaminio.com
Contact page: Contact Us on the website.

We generally aim to provide an initial response to complaints within 3 business days and to work toward resolution within 10 business days in ordinary cases. Some cases requiring review by a supplier, shipping company, or payment provider may require additional time, while keeping the customer informed.

30. Changes to these Terms and Conditions

GAMINIO may update these terms when needed because of changes to services, operations, or legal requirements.

The updated version applies from the date it is published on the website. Later changes do not retroactively affect rights acquired in previous orders unless the law requires otherwise.

31. Language

These terms may be available in Arabic and English.

If there is a difference in interpretation between the two versions, the Arabic text prevails to the extent permitted by law.

32. Governing law

These terms are governed by the laws and regulations of the Kingdom of Saudi Arabia.

Any dispute will be handled in accordance with the jurisdiction and procedures prescribed by law, without affecting the consumer's right to submit complaints or reports to competent authorities.

33. Contact us

For any inquiry regarding these Terms and Conditions:

34. Entire agreement and external understandings

These Terms and Conditions, together with the information and terms shown on the product page, order details, Privacy Policy, Exchange and Return Policy, and any terms or policies expressly incorporated into the website or order, constitute the entire agreement governing any purchase completed through the GAMINIO website, whether the purchaser is an individual consumer, a company, an institution, or another business entity.

Once an order is completed through the website, no statement, promise, understanding, correspondence, or arrangement outside those documents will modify or override them if it conflicts with them or has not been formally approved in writing by GAMINIO through an official channel. Any approval, exception, or confirmation made outside the website will only be considered official and binding on GAMINIO if it is issued from the official email address Support@gaminio.com.

No employee, representative, or third party is authorized to amend these terms or create additional obligations for GAMINIO unless expressly approved in writing by GAMINIO.

This clause does not reduce any mandatory consumer right, any rights or obligations legally applicable to companies, institutions, or other business entities, or any obligation that cannot lawfully be excluded or limited.